For a long while in Microsoft Teams Call Queues there has been a delay between when an agent answers a call, and when they start hearing audio – I have seen a delay of up to 8 seconds!! Finally, after months of waiting, a fix has arrived in the form of ‘Conference Mode’, and based on some initial testing this is a great improvement!Ĭonference Mode is enabled on a per queue basis and only supports Microsoft Teams users – you can’t deliver calls to users on Skype for Business using this new mode.Ĭonference mode is disabled by default but can be enabled if the following requirements are met:
